AB-210: Accelerate sales pipelines with AI in Dynamics 365
The Accelerate Sales Pipelines with AI in Dynamics 365 course is designed for business analysts and functional consultants who want to build AI-enhanced sales solutions. Over three days, participants will learn how to design, configure and govern seller experiences that combine Dynamics 365 Sales, Microsoft Copilot and AI agents across the lead-to-cash process.
You will practise turning business requirements into practical, AI-first workflows that improve seller productivity, forecasting accuracy and decision-making, while keeping to organisational governance standards and responsible AI principles. A general understanding of sales processes or Dynamics 365 is helpful, and no deep technical background is needed to get started.
This course prepares you for the Microsoft Certified: Dynamics 365 Sales AI Consultant Associate certification, making it a strong step for anyone moving into modern, AI-driven sales consulting.