AB-250: Transform contact center experiences with AI in Dynamics 365
Turn your contact center into an intelligent, AI-assisted operation with this three-day course on Dynamics 365 Contact Center. Designed for implementation professionals, administrators, business analysts and functional consultants, it shows how to deploy and configure contact center environments in both embedded and standalone modes, connect data sources and third-party contact center solutions, and switch on Copilot and agent capabilities that help both customers and service teams.
You will learn how channels, users, security settings, work distribution and routing strategies fit together to deliver scalable voice and digital customer engagement, with support for supervisors as well as agents. The course suits learners who already understand basic contact center concepts and want to build confidence configuring real-world solutions. It also supports preparation for the Microsoft Certified: Dynamics 365 Contact Center AI Engineer Associate certification.