AB-6003: Introduction to sales in Dynamics 365
Get a practical first look at Dynamics 365 Sales with this one-day introduction. The course is designed for business owners, business users, functional consultants and students who want to see how customer engagement apps can enhance and automate everyday business processes, with native connections to Microsoft 365.
You will learn how to unify customer profiles and shape personalised customer journeys with AI-assisted Dynamics 365 Customer Insights, and how the AI-driven features in Dynamics 365 Sales help sellers work more efficiently. It is a quick, accessible way to understand what the platform can do for your team.
There is currently no certification exam attached to this course, which makes it a good starting point before moving on to the role-based Dynamics 365 courses.