AB-6004: Introduction to service in Dynamics 365
Discover how Dynamics 365 customer engagement apps can improve and automate the way your organization serves its customers. This one-day beginner course is aimed at business leaders, business owners, business users, functional consultants and students who want a practical overview of the service side of Dynamics 365, including its native connections to Microsoft 365.
You will see how AI-driven Dynamics 365 Customer Service helps teams support customers efficiently, how Dynamics 365 Contact Center brings AI-first omnichannel communication to customer conversations, and how AI-driven Dynamics 365 Field Service helps on-site workers resolve issues at the first visit. No prior Dynamics 365 experience is needed, which makes it an easy first step into the service applications.