AB-900: Introduction to Microsoft 365 and AI administration
Get a solid foundation in administering Microsoft 365 and its AI capabilities with this one-day course. You will meet the core services and administrative controls of Microsoft 365, then see how Copilot and AI-powered agents can automate tasks, improve collaboration and personalise the experience for users across the suite.
The course is written for beginning IT professionals and novice administrators who want to understand how Microsoft 365, Microsoft 365 Copilot and agents are used and managed. No prior hands-on experience is required, so it is an approachable starting point for anyone moving into modern workplace administration.
It prepares you for the Microsoft 365 Certified: Copilot and Agent Administration Fundamentals certification, giving you an entry-level credential in managing Copilot and agents.